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Returns & Exchanges

Policy 

Exchanges

Twisted Couture offers free return shipping on all exchanges that are postmarked within 10 days of receiving the package. 

If you want to exchange your item after the 10 day period, then we ask you to place a new order on twistedcouture.com for your new size or style and we will process your current items as a return.  This will allow us to ship out your new items asap. 

Returns

Item(s) unworn, unwashed, undamaged, and with tags attached are eligible for a refund within 30 days of purchase date.  Returned items will have a $8 charge deducted from their transaction to cover return shipping. 

The following items are final sale and can not be returned: Leggings, camisoles, bras, socks, underwear, swimsuits, hats, and sale items 

 

Returns/Exchanges Process

To start a return/exchange send an email to sales@twistedcouture.com with the following information: 

  • Name
  • Order Number
  • Item(s) you wish to return
  • Whether you are exchanging or returning
  • Reason

An example email is as follows:

 

To: Sales@twistedcouture.com

From: jane@gmail.com

Subject: Return

Please Process the following return:

  • Jane Doe
  • Order #1234
  • White cardigan, blue jeans by Mavi 
  • exchange
  • too small

Once we process your request, we will send you a return shipping label via your provided e-mail.  Print this label and affix it to the outside of your return package. Drop the package off at your nearest USPS location.

Alternatively if you live near one of our retail locations you can come in and we can process your return in store. Retail locations are as follows:

Leavenworth Location
932 Front St.
Leavenworth, WA 98826
1 (509) 548-1300

 

Kirkland Location
127 Lake St. South
Kirkland, WA 98033
1 (425) 896-7989

 

It is recommended that you call the Twisted Couture location from which you originally bought your item(s) if you would like to exchange something. This ensures that we put your new item(s) on hold, so they do not sell, while we await the arrival of your package.

*Please note, returns may take up to 7 business days to process in our facility. Refunds also may make take several business days to reflect on your account, depending on your financial institution.

 Exceptions

Purchases made during the holiday season (November 15th - December 25th) will be eligible for an extended return/exchange policy until January 3rd.

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★ Reviews

Let customers speak for us

111 reviews
87%
(97)
7%
(8)
3%
(3)
2%
(2)
1%
(1)
cute but thats all

I'm so upset,I purchased this coat in Leavenworth and before I even got to wear it it list 2 buttons(that hold the fur on) took it to alteration shop and got fixed only to loose 2diffrent buttons the very first wear bummed they have cute things but I will no longer be a customer

Highly satisfied!!

I received my coat today , I Love It!!!!!! Beautiful!!!

Amazing dress!

I found this dress in purple in the Kirkland shop the day before my senior prom this past spring. I actually bought it and loved it so much that I wore it instead of the dress I'd already bought. It's so comfortable with the romper beneath, and with the right jewelry it can be made to be formal. I just hand-stitched the neckline together a few inches higher, and then wore a black lacy bralette underneath. Worked perfect, and I had no problems dancing or running through the rain in downtown Seattle. Thanks Twisted Couture for saving me from the itchy, giant, floofy dress I had!

Trendsetting

This coat is not only trendy it is super warm and just the right amount of fur to give this style its uniqueness. It is true to size I got a small to be cute but could get a medium to have room for a sweater but its really not needed, its true to form.

Stylish Camo Coat

Such a stylish jacket. I got compliments on it. I'm very petite 4'11 and I brought a XS. The arms surprisingly fit just right. The coat was long but it's fine since I like it longer anyways.